题序 主题 体裁 难度 建议用时 实际用时 评价
B 餐厅老板给员工的一封邮件 应用文 ☆☆☆☆ 8分钟
To: All Food Service Workers
From: Amanda Carter
Subject: ▲
Because we have worked so hard for years, our fast food restaurant has become very famous in this city.
Every day, many people come here to have meals, and some of our customers have become our good friends. But these days, some of our workers are forgetting something important. For example, one day some workers shouted at our customers, and some weren't very helpful when our customers had problems in our restaurant. We need to be not only fast, but also polite and friendly.
Our work is boring and busy. The busy work can make you feel tired and bored, and sometimes annoyed. But don't let these feelings affect you. Always remember that CUSTOMERS COME FIRST. They are important to us, so we must be happy when we give them great service. When they say thanks to you, think about how happy you are. So give your customers big smiles, a warm welcome and the best service. After we show them how important they are to us, they will come back again.
()1. What kind of food does the restaurant sell?
A. Fast food. B. Chinese food.
C. Italian food. D. Baby food.
()2. What does the underlined word "annoyed" mean?
A. Lucky. B. Excited. C. Relaxed. D. Angry.
()3. The workers were asked to .
A. be happy every day
B. say thanks every day
C. be friendly to every customer
D. say sorry to every customer
()4. What would be the best subject for the e-mail?
A. Boring jobs. B. Ordering food.
C. Making friends. D. Serving customers.

B
【短文大意】这是一封餐厅老板致快餐店全体员工的邮件。针对近来部分员工工作懈怠、服务不周等现象，餐厅老板提出了批评以及要求。
1. A 【解析】细节理解题。由邮件正文第一段中的“...our fast food restaurant has become very famous...”可知，这是一家经营快餐的餐厅。
2. D 【解析】词义猜测题。由画线单词前面的“feel tired and bored”可推知，annoyed 也是描述心情不好的形容词。由此可猜测，它应该与 angry 同义，意为“生气的”。
3. C 【解析】细节理解题。由邮件正文最后一段中的“So give your customers big smiles, a warm welcome and the best service.”可推知，该餐厅的员工被要求要热情、友好地对待每一位顾客。
4. D 【解析】主旨大意题。针对餐厅出现的服务态度不好的现象，阿曼达·卡特向全体员工发邮件提出批评与要求，故该邮件的主题应该是 D 项。