听第1段对话,回答第11、12题。
() 11. Why is Lucy upset?
A. Because she did badly in the test.
B. Because the homework isn't easy for her.
C. Because she can't understand her teacher's class.
() 12. What's the relationship between the speakers?
A. Classmates. B. Brother and sister. C. Teacher and student.

因未提供对话内容，无法给出准确答案。

听第2段对话,回答第13、14题。
() 13. What does the woman want to do?
A. Shop with the man. B. Change a phone screen.
C. Ask the man to repair her phone.
() 14. What time may it be when the conversation is taking place?
A. At 3 p.m. B. At 5:30 p.m. C. At 6 p.m.

因缺少对话内容，无法给出准确答案。