★★★语法填空
I used to work in the IT industry, but I lost my job because I got angry with a customer. Do you know 1. it happened? It was just yesterday! Let me tell you 2. happened.
I answered a phone call yesterday and said, “Hi! Can I help you?” A voice said, “Hi! I’ve got a problem with my computer. Could you tell me 3. I can deal with it?” I asked him what the problem 4. (be), and he told me his computer screen suddenly went black while he was using it.
However, I couldn’t think of 5. it happened. I asked him to check the plug. The man said, “I can’t see behind my desk 6. the plug is. It’s very dark.” So I told him to turn the light on. He said that he 7. (can) not turn the light on because the electricity went off five minutes ago.
I warned him never to phone me again. And he then told my manager. Now you know 8. I lost my job.

1. when 2. what 3. how 4. was 5. why 6. where 7. could 8. why

【分析】
本题为语法填空题，需结合上下文语境、句子结构及语法规则（如宾语从句引导词、时态）解题。首先通读全文，理解文章主旨：作者讲述自己在IT行业工作时因对顾客生气而失业的经历。逐个分析空格：1. 根据答语“yesterday”判断询问时间；2. tell后宾语从句缺主语，指代“发生的事”；3. 顾客询问处理问题的方式；4. 主句为过去时，从句主语单数，be动词用过去式；5. 作者想不出问题发生的原因；6. 询问插头的位置；7. 主句过去时，情态动词用过去式；8. 总结失业的原因。
【解析】
1. 考查宾语从句引导词。答语为时间，故用when引导宾语从句，作know的宾语。
2. 考查宾语从句引导词。tell后接宾语从句，从句缺少主语，指代“发生的事情”，故用what。
3. 考查宾语从句引导词。根据语境，顾客询问如何处理电脑问题，deal with与how搭配，故用how。
4. 考查一般过去时。主句为一般过去时，从句主语the problem是单数，故be动词用was。
5. 考查宾语从句引导词。根据语境，作者想不出问题发生的原因，故用why。
6. 考查宾语从句引导词。根据“behind my desk”可知，此处询问插头的位置，故用where。
7. 考查一般过去时。主句为一般过去时，情态动词can的过去式为could，故用could。
8. 考查宾语从句引导词。根据前文内容，此处指作者失业的原因，故用why。
【答案】
1. when 2. what 3. how 4. was 5. why 6. where 7. could 8. why
【知识点】
宾语从句、一般过去时、疑问词用法
【点评】
本题侧重考查语法填空的核心考点，围绕宾语从句引导词和时态展开，需结合上下文语境分析句子结构，是英语学习中基础且重要的题型，适合巩固相关语法知识。
【难度系数】
0.5