3. Think and write.（小朋友，如果你是酒店经理，你会怎么写这份致歉信呢？一起来帮助经理赢得客人的谅解和信任！）

Dear Mr Wu,
I am the manager of the Holiday Hotel. First, thank you for staying in our hotel.
Second, we've got your comments on our poor service. I am sorry about that.
From your comments, we know that everything in the room was very old.




Now, we've improved our service. I hope you can come to our hotel again.
Manager of the Holiday Hotel

1. The TV didn't work and the bed was uncomfortable.
2. We are truly sorry for your terrible staying experience.
3. We will replace all the old things in the rooms with new ones.
4. We will check each room every day to make sure everything is good.

本题要求补充酒店致歉信内容，需结合前文提到的客人反馈（房间设施老旧），使用六年级英语水平的简单句式，补充客人的其他不满或酒店的整改措施，表达真诚的歉意与挽留之意，语言要简洁易懂、贴合语境。

4. Think and tick.(小朋友，你有没有过住酒店的经历呢？你记忆中印象最深刻的酒店是什么样子的？酒店提供了什么设施呢？请想一想，选一选吧！)

Name of the hotel: Holiday Inn
Size of the room: 25
TV: ☑ Yes □ No
kettle(水壶): ☑ Yes □ No
sofa: ☑ Yes □ No
lamp: ☑ Yes □ No
WiFi: ☑ Yes □ No
fridge: ☑ Yes □ No
coffee table: ☑ Yes □ No
hairdryer(吹风机): ☑ Yes □ No

1. 结合自身住酒店的经历，填写酒店名称；2. 填写所住房间的面积；3. 根据酒店实际配备的设施，在对应设施的“Yes”或“No”选项框内打勾。