Passage 1(2026·泰州市靖江期中)
Microsoft
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Steve
1:46 p.m., Aug. 28, 2025
I just got a new computer. While setting it up, I was unable to connect to my home Wi-Fi. I tried restarting the computer several times, but no luck. I tried both the 5G and 2G networks. Neither worked. I made sure the password was correct, but it kept saying, “Unable to connect to the network.”
All the other devices in my house, including my younger brother’s computer, can connect to Wi-Fi just fine, so the network isn’t broken. Now I’m not sure what to do next.
2 replies
Andrew
3:20 p.m., Aug. 28, 2025
Hi Steve,
I’m here to help you out. Try the following steps:
1. Go to “Settings” by pressing +I.
Then click “Network & Internet”＞“Advanced(高级的) Network Settings”＞“Network Reset”.
2. Click “Reset Now”, then restart your computer and try connecting to your Wi-Fi.
Make sure “Airplane Mode” is off. You can check this by pressing +A.
If you still have any problems after trying the steps above, please let me know. Our support team at Microsoft will always be here.
Steve
3:22 p.m., Aug. 29, 2025
Hi Andrew,
Thanks for your detailed instructions. I tried everything you suggested, step by step, but sadly, nothing worked. Every time, I still got the message, “Unable to connect to the network.” What should I try next?
()1. Steve was having trouble .
A. restarting his new computer
B. remembering the correct password
C. fixing his brother’s computer
D. connecting his new computer to Wi-Fi
()2. Andrew is most probably .
A. Steve’s younger brother
B. a worker in Microsoft’s support team
C. a new computer user like Steve
D. a worker who can’t repair computers
()3. To enter “Settings”, Steve should press .
A. +A
B. +I
C. +X
D. +S
()4. Steve replied to Andrew about later.
A. one day
B. one hour
C. two hours
D. one week
()5. We can most probably read the text .
A. in a novel
B. in a magazine
C. on a website
D. in a guide

1. D 2. B 3. B 4. A 5. C

【分析】
本题为阅读理解题，需根据原文内容定位关键信息解答各小题：
1. 定位Steve遇到的问题，找到对应描述；
2. 定位Andrew的身份，结合原文信息判断；
3. 定位进入“Settings”的快捷键，找到对应按键组合；
4. 对比Steve两次回复的时间，计算时间间隔；
5. 判断文本的出处，根据问答形式和平台特点分析。
【解析】
1. 细节理解题：根据原文第一段“I just got a new computer. While setting it up, I was unable to connect to my home Wi-Fi.”可知，Steve的问题是无法将新电脑连接到Wi-Fi，对应选项D。
2. 推理判断题：根据原文最后一段“Our support team at Microsoft will always be here.”可知，Andrew是微软支持团队的工作人员，对应选项B。
3. 细节理解题：根据Andrew的回复中“Go to ‘Settings’ by pressing [Windows键]+I.”可知，进入“Settings”需按Windows键+I，对应选项B。
4. 细节理解题：Andrew的回复时间是8月28日3:20 p.m.，Steve的回复时间是8月29日3:22 p.m.，时间间隔约为一天，对应选项A。
5. 推理判断题：文本是微软平台上的用户问答交流，最可能出现在网站上，对应选项C。
【答案】
1. D 2. B 3. B 4. A 5. C
【知识点】
阅读理解、细节理解、推理判断
【点评】
本题围绕电脑网络连接的问答场景，考查学生快速定位原文细节、推理判断的能力，题目难度适中，需准确抓取时间、身份、操作等关键信息。
【难度系数】
0.7