A terrible working experience
人与社会:工作 难度:★★★★ 建议用时:8分钟
工作中总会有各种各样的问题,如果你在工作中遇到了难沟通的对象,你会如何解决问题?

I worked in IT for a big company, but I was tired because I got angry with a manager. Here’s what happened.
I answered the phone one day and said, “Hi. Can I help you?” A voice said, “Hi. I’m a manager in the sales department and I have an IT problem. I need your help.” “What’s the problem?” I asked, and he told me his computer screen suddenly turned black.
I didn’t know why it happened. I asked him to check if the screen was still connected. He said it was. I asked him if he did something by mistake. He said, “No, the computer was installing an app!” A few seconds later, I said, “OK, please check that your computer is still plugged in(接通电源).” The manager asked me to wait for a while. Then he came back and said, “I can’t see behind my desk where the plug is. It’s very dark.” So I told him to turn on the light. Do you know what he said? “Oh, I can’t turn on the light because the electricity went off five minutes ago.”
生词卡片
manager /'mænɪdʒə(r)/ n. 经理 screen /skriːn/ n. 屏幕
electricity /ɪlekˈtrɪsəti/ n. 电
阅读短文,补全句子或回答问题。
1. The writer was of the work in the big company.
2. A in the sales department called the writer and asked for help.
3. The manager’s computer was an app when its screen went black.
4. Why couldn’t the computer work?

1. tired
2. manager
3. installing
4. Because the electricity went off.
解析:根据“Oh, I can't turn on the light because the electricity went off five minutes ago.”可知,电脑不工作是因为五分钟前停电了。