When 10 - year - old Grace, from Edinburgh, was unable to find her favorite haggis and black pepper crisps (羊杂黑胡椒薯片) in the shops, she decided to do something. She wrote a letter to the manager of Taylors Snacks, James Taylor, to ask if the company could bring back the popular haggis and black pepper crisps.
Last year, Taylors Snacks made the flavor available only during winter months. Grace felt disappointed about that. In the letter, Grace said that she and her family all loved the crisps, and added, “I really hope it could become available all year round. If you can, thanks. If not, I will be sad.”
The letter worked, with Taylors Snacks promising to have the crisps on sale all year round. What was more, Grace was gifted a collection of haggis and black pepper crisps for a year, and a ticket for a tour around the Taylors factory.
Grace's mother Becky said, “This experience (经历) helps Grace see the importance of communicating. It really can make a big difference to a young child's life.”
Now, Grace is looking forward to visiting the factory and learning how her favorite snacks are made.
() 16. How did Grace let Taylors Snacks know her wish?
A. By making a call.
B. By sending an e - mail.
C. By leaving a message.
D. By writing a letter.
() 17. What does the underlined word “disappointed” mean?
A. Angry.
B. Excited.
C. Sad.
D. Relaxed.
() 18. What did Taylors Snacks promise?
A. To sell crisps all year round.
B. To send free crisps to all customers.
C. To make more flavors instead.
D. To sell crisps only on some special days.
() 19. What does Grace expect to do now?
A. To get more free crisps.
B. To say thanks to James Taylor in person.
C. To learn to make crisps by herself.
D. To take a tour around the Taylors factory.
() 20. What does the text tell us?
A. Grace's mother doesn't like crisps at all.
B. Grace's mother thinks the experience is educational.
C. Grace doesn't mind the promise of Taylors Snacks.
D. Grace can receive crisps all the time.

16. D【点拨】细节理解题。根据“She wrote a letter...black pepper crisps.”可知，她给 Taylors Snacks 的经理 James Taylor 写了一封信。
17. C【点拨】词义猜测题。根据“Last year, Taylors Snacks made...disappointed about that.”可知，去年，Taylors Snacks 只在冬季月份提供这种口味，格蕾丝很喜欢这个口味，由此可推知她对此感到失望或伤心。
18. A【点拨】细节理解题。根据“with Taylors Snacks promising to have the crisps on sale all year round”可知，Taylors Snacks 承诺全年销售这种薯片。
19. D【点拨】细节理解题。根据“Now, Grace is looking forward to...snacks are made.”可知，现在格蕾丝期待着参观工厂，了解她最喜欢的零食是如何制作的。
20. B【点拨】细节理解题。根据“Grace’s mother Becky said, ‘This experience (经历) helps Grace see the importance of communicating. It really can make a big difference to a young child’s life.’”可知，格蕾丝的母亲说这次经历帮助格蕾丝认识到沟通的重要性，它真的可以对一个小孩子的生活产生重大影响，由此可知她认为这次经历是有教育意义的。