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三、任务型阅读。
You may go to a restaurant and order a nice meal. 1. ______ The waiter brings you the wrong order or your dish is not cooked properly. This kind of experience makes you want to complain(抱怨).
In our daily life, if you speak angrily to people, they will become defensive(戒备的). Then they are less likely to help you. 2. ______
Use polite language and a friendly tone of voice. Start with words such as “I’m sorry to bother you, but ...” or “Excuse me, but could you ...?”. For example, “I’m sorry to bother you, but I ordered potato soup, not the vegetable salad.” Expressing your complaint with a question also helps. 3. ______ For example, “Could you help me? I just bought this phone case yesterday, but it’s broken.”
4. ______ Remember that don’t blame(责怪)the person you’re talking to. Use the words like “I know this isn’t your fault, but ...” or “There has been a misunderstanding.” These words let people know you are only angry at the situation. Blaming people isn’t as important as getting a problem fixed!
There are honest mistakes, but at times someone may try to take advantage of you. In that case, don’t say, “Hey! You’re trying to cheat me!” 5. ______ For example, “I thought that the service charge(费用)was included in the price.” Then give the person a chance to explain.
If you don’t get what you want with polite conversation, ask to speak to a manager or a leader. But usually, you may find that polite words and a smile always work.
根据材料内容,从下面五个选项中选出能填入文中空缺处的最佳选项,使文章意思通顺、内容完整。
A. Instead, use the words “I thought that ...”.
B. People like to be asked rather than told.
C. However, things don’t go the way you want them to.
D. A better way to get what you want is to keep your cool.
E. Use words correctly when you are trying to correct a problem.
1.
You may go to a restaurant and order a nice meal. 1. ______ The waiter brings you the wrong order or your dish is not cooked properly. This kind of experience makes you want to complain(抱怨).
In our daily life, if you speak angrily to people, they will become defensive(戒备的). Then they are less likely to help you. 2. ______
Use polite language and a friendly tone of voice. Start with words such as “I’m sorry to bother you, but ...” or “Excuse me, but could you ...?”. For example, “I’m sorry to bother you, but I ordered potato soup, not the vegetable salad.” Expressing your complaint with a question also helps. 3. ______ For example, “Could you help me? I just bought this phone case yesterday, but it’s broken.”
4. ______ Remember that don’t blame(责怪)the person you’re talking to. Use the words like “I know this isn’t your fault, but ...” or “There has been a misunderstanding.” These words let people know you are only angry at the situation. Blaming people isn’t as important as getting a problem fixed!
There are honest mistakes, but at times someone may try to take advantage of you. In that case, don’t say, “Hey! You’re trying to cheat me!” 5. ______ For example, “I thought that the service charge(费用)was included in the price.” Then give the person a chance to explain.
If you don’t get what you want with polite conversation, ask to speak to a manager or a leader. But usually, you may find that polite words and a smile always work.
根据材料内容,从下面五个选项中选出能填入文中空缺处的最佳选项,使文章意思通顺、内容完整。
A. Instead, use the words “I thought that ...”.
B. People like to be asked rather than told.
C. However, things don’t go the way you want them to.
D. A better way to get what you want is to keep your cool.
E. Use words correctly when you are trying to correct a problem.
1.
C
2.D
3.B
4.E
5.A
答案
1.C 2.D 3.B 4.E 5.A
