六、阅读与回答问题(每小题2分,共10分)
Communication is the process by which we exchange information. To communicate well is to understand and to be understood. Communication can be successful only when both the sender and the receiver understand the same information.
Good communication skills are keys to success in life, work and relationships. Without effective (有效的) communication, a message can turn into error, misunderstanding, or even disaster.
In today’s highly informational and technological environment, it has become more important to have good communication skills. Here are some important steps to communicate effectively.
Know what you want to say and why. Understand clearly the purpose of your message. Know who you are communicating with and why.
How will you say it? We all know that it’s not always what you say, but how you say it, that matters. Begin by making eye contact. You show trust and confidence when you look at others in the eyes when you speak. Second, pay attention to your body language. It can say so much more than your words. By standing with your arms relaxed at your sides, you tell others that you are open to what they want to say.
Communication is a two-way street. After you have said what you have to say, stop and listen. Practise your listening skills. Be considerate (体贴的) of others who are talking. Listen carefully and never cut them off.
66. When can communication be successful?
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67. What can a message turn into if you don’t have effective communication?
______
68. What do you show when you look at others in the eyes?
______
69. Why should you pay attention to your body language when communicating?
______
70. What other advice can you give about effective communication? (请自拟一句话作答)
______

Only when both the sender and the receiver understand the same information.
; It can turn into error, misunderstanding, or even disaster.
; I/We should show trust and confidence.
; Because it can say so much more than my/our words.
; I think we should be honest when we communicate with others.