3 Read the notes taken down by CS and complete the conversation. 根据客服的笔记补全对话。
Technical support
Store
Notes
Name Mr Lin
Product VR headset
Problem keeping losing connection to the computer
What has been done downloading the latest drivers (驱动程序) for the VR headset
Result not working
Technical support
Hello, this is Lin. I want to (1) made by your company.
Sorry for the inconvenience. What seems to be the problem?
(2) .
Have you tried (3) ?
Yes, but (4) .
Sorry for that. I’ll ask our technical support team to give you a follow-up call as soon as possible.
C

(1) make a complaint about the VR headset/complain about the VR headset
(2) It keeps losing connection to the computer.
(3) downloading the latest drivers for the VR headset/for it
(4) it didn’t work/it didn’t help

【分析】
先通读对话内容和客服笔记，明确对话双方为客服与林先生，林先生的产品是VR耳机，故障为与电脑连接总断，已尝试下载该耳机的最新驱动但无效。再结合对话上下文逻辑补全：第一空林先生因产品问题联系客服，对应投诉；第二空回答客服的问题，说明故障；第三空客服询问是否做过的操作，对应下载驱动；第四空说明操作后的结果，对应无效。
【解析】
(1) 由客服笔记可知，林先生因VR耳机的问题联系客服，故此处填“make a complaint about the VR headset/complain about the VR headset”；
(2) 客服询问故障，对应笔记中的故障“keeping losing connection to the computer”，故填“It keeps losing connection to the computer.”；
(3) 客服询问是否做过的操作，对应笔记中“What has been done”里的“downloading the latest drivers for the VR headset”，故填“downloading the latest drivers for the VR headset/for it”；
(4) 对应笔记中操作后的结果“not working”，故填“it didn’t work/it didn’t help”。
【答案】
(1) make a complaint about the VR headset/complain about the VR headset
(2) It keeps losing connection to the computer.
(3) downloading the latest drivers for the VR headset/for it
(4) it didn’t work/it didn’t help
【知识点】
补全对话、日常交际用语
【点评】
本题结合客服笔记补全对话，需准确提取笔记中的关键信息（产品、故障、已做操作、结果），匹配对话语境完成填空，考查日常交际用语的应用能力。
【难度系数】
0.3